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Microsoft Dynamics CRM 2013 Applications

Question No: 21

Which records are included in the Sales Pipeline report by default?

  1. Leads with a status of Open

  2. Leads with a status of Closed

  3. Opportunities with a status of Closed

  4. Opportunities with a status of Open

Answer: D

Question No: 22

Which three entities are associated with cases by default? Each correct answer presents part of the solution.(Choose Three)

  1. Appointments

  2. Quotes

  3. Products

  4. Opportunities

  5. Knowledge Base Articles

Answer: A,B,D

Question No: 23

You add a new product to the catalog.

Which attribute of the new product record is marked as read-only?

  1. Default Unit

  2. Currency

  3. Unit Group

  4. List Price

Answer: C

Question No: 24

You are adding Units to a Unit Group. Which statement is true?

  1. A Unit must have an owner.

  2. A Unit must have a start date.

  3. All Units in the same Unit Group must have the same Base Unit.

  4. A Unit must have a quantity.

Answer: D

Question No: 25

Which list shows a correct contract life cycle?

  1. 1. Draft

    1. Active

    2. Invoiced

    3. On Hold

    4. Expired

  2. 1. Draft

    1. Invoiced

    2. Active

    3. On Hold

    4. Active

    5. Expired

  3. 1. Draft

    1. Invoiced

    2. Active

    3. On Hold

    4. Canceled

  4. 1. Invoiced

  1. Draft

  2. Active

  3. On Hold

  4. Active

  5. Canceled

    Answer: B

    Question No: 26

    Which condition must be true before you can close a case?

    1. The case must NOT be marked as high priority.

    2. All knowledge base articles that the case references must be active.

    3. All activities that are related to the case must be in a closed state.

    4. All activity parties for activities that are related to the case must be active customers.

Answer: C

Question No: 27

When creating a Lead, which type of information can you enter on the Main Lead form?

  1. Goals

  2. Competitors

  3. Additional addresses

  4. Products

Answer: B

Question No: 28

You create a sales order by using the latest currency exchange rate.

Which three changes to a sales order will force a recalculation of the sales order money?(Choose Three)

  1. The record is created.

  2. The state of the record is changed.

  3. A money field is updated.

  4. The shipping address is changed.

  5. The order name is changed.

Answer: B,C,D

Question No: 29

A user views the Service area of the navigation pane in Microsoft Dynamics CRM. What is displayed when the user clicks the down arrow on the Cases button?

  1. A list of recently viewed cases

  2. The most recently viewed case record

  3. The Quick Create form for cases

  4. the New Case form

Answer: A

Question No: 30

You review a Knowledge Base article.

On the Article tab of the ribbon, which option is NOT in the Action group?

  1. Submit

  2. Unpublish

  3. Approve

  4. Reject

  5. Publish

Answer: E

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