[Free] 2018(Jan) EnsurePass Examcollection IBM M9560-231 Dumps with VCE and PDF 1-10

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2018 Jan IBM Official New Released M9560-231
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IBM Software Subscription amp; Support Sales Mastery Test v1

Question No: 1

The quot;Total Pointsquot; and quot;Total Pricequot; values on your renewal quote report are .

  1. values based on the clients full Renewal Quote

  2. the sum of line items across all of your clients renewal quotes that are still quot;Openquot;

  3. your opportunity projection for that client

  4. the sum of quote line items for that client that you are authorized to view via your Passport Advantage Online for Reseller site.

Answer: D

Question No: 2

How does a Reseller/VAD obtain their Renewal Data?

  1. Resellers/VAD proactively pull their data.

  2. The client emails their Reseller their renewal quote.

  3. The Reseller/VAD calls IBM renewal desk.

  4. IBM emails Resellers/VAD a file with their data.

Answer: A

Explanation: IBM recommend Resellers/VADs pull their renewal data every 17th day.

Question No: 3

Who can give a Reseller/VAD user authorization to access to their Passport Advantage Online for Resellers Site?

  1. Any one with access to the site.

  2. Only the Primary Contact for their site.

  3. Both the Primary or Secondary Contact (if there is one).

  4. Authorization is not needed.

Answer: C

Question No: 4

How does a client authorize quot;Full View Accessquot; to their renewal quote?

  1. Client must send an email to their IBM Renewal Rep containing their authorization request.

  2. Client can contact their Reseller.

  3. The Reseller contacts their VAD with the request.

  4. There is no such thing as quot;Full View Accessquot;.

Answer: A

Explanation: The customer can send an email to their IBM Software Maintenance Renewal

Representative (as shown on the customer’s Renewal Quote) requesting a specific Reseller be given full view access to their Renewal Quote. The Reseller will then be able to view all the customer’s renewal line-items on Passport Advantage Online for resellers. Note: Only one Reseller at a time can be given full view access in this manner.

Question No: 5

What is the typical IBM Software Subscription and Support coverage period?

  1. 3 months

  2. 6 months

  3. 9 months

  4. 12 months

Answer: D

Explanation: Prior to your Software Subscription and Support coverage expiring, you will be notified and provided a quote for renewing your coverage for one year.

Question No: 6

When is your client#39;s Subscription amp; Support renewal due?

  1. 30 days before their anniversary date.

  2. On or before their anniversary date.

  3. 45 days before their anniversary date.

  4. At any time, there is not a set deadline.

Answer: B

Question No: 7

An IBM client that has current Subscription and Support coverage is allowed to have how many callers calling in for technical support?

  1. 25 callers

  2. 50 callers

  3. 100 callers

  4. Unlimited callers

Answer: D

Explanation: Responsible for overall support compliance for your Passport Advantage Site, the PSTC is responsible for creating and managing a list of up to 9 Secondary Site Technical Contacts (SSTCs) and an unlimited number of Authorized Callers who can access IBM#39;s Service Request (SR).

Question No: 8

How can you determine if a quote line item is prorated to align it with the client ‘s anniversary date?

  1. There is an incident in front of prorated line items.

  2. The renewal line item coverage dates are less than 12 months.

  3. The renewal line item coverage dates are for a full 12 months.

  4. There is no way to tell.

Answer: C

Explanation: * Since the order must be placed before the renewal line item due date for the incentive to apply, only Subscription amp; Support line items with a renewal line item due date AFTER (but not including) April 1, 2013 qualify in North America. In Europe, the start date for this incentive is July 1, 2013 for Subscription amp; Support renewal line items with due


AFTER (but not including) July 1, 2013.

Question No: 9

What specific renewal data can a Reseller/VAD view when they access Renewals via Passport Advantage Online?

  1. All Renewal line items for all clients they have sold licenses or renewals to in the past.

  2. Only renewal line items associated with the Reseller/VAD prior year#39;s transactions.

  3. All Renewal line items for all clients they have sold licenses to regardless of when the licenses were sold.

  4. Their client#39;s entire IBM Software Subscription amp; Support quote.

Answer: C

Question No: 10

IBM Software Subscription amp; Support includes what two of the following components?

  1. Premium support and version upgrades/rights.

  2. Business partner services and version upgrades/rights.

  3. Technical support and version upgrades/rights.

  4. Technical support and Premium Support.

Answer: C

Explanation: A comprehensive product upgrade and Technical Support solution, IBM Software Subscription and Support, available through IBM Passport Advantage and Passport Advantage Express, delivers:

product upgrades-new releases and new versions-at your convenience phone and online Technical Support-when, where, and how you choose

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